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Read our 87 Reviews
Open & Honest Mortgage Advisor in Doncaster
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.99 Rating87 Reviews
Ben
2nd time using these guys and they deliver every time. Brilliant customer support as always
2 months ago
Dean
Excellent service
2 months ago
Mariola
We used Tom as our mortgage adviser and he was brilliant. Answered all our questions, put us at ease throughout the whole process and even scheduled meetings around our schedule - which was quite busy at the time. The whole team was super helpful...
8 months ago
Samantha
Absolutely fantastic service from Leo and Meghan. Everything was done so quickly after the initial call, and everything was explained clearly. Couldn't have asked for a better service, thank you.
1 year ago
Abbiegail
Thank you so much to Ryan and Lynsey for helping us find the perfect mortgage for my family! Great communication and help throughout the process. Will definitely be recommending to friends and family in the future
1 year ago
Shacheesh
both Jason and Molly have been extremely professional and efficient in the complexities of mortgage application allowing the application to go through within a week from contact. Excellent work.
1 year ago
George
Great service so far, we are in the process of buying a house as first time buyers, all our questions were answered and we have received great guidance. We have now got our mortgage offer. Very pleased with the service we had from Jason and Daniel.
1 year ago
Partson
Excellent responsiveness
1 year ago
Ebo
Spoke with Hannah B and she was lovely!
1 year ago
Liam
Very helpful and felt at ease from the start. Received all the documents for me to fill in straight away and got my mortgage appointment booked in for the day after.
1 year ago
Mathew
The team at UK Moneyman were constantly in touch, informing me of any delays, updates or required additional information. Communication is key and they kept me informed every step of the way. Great service.
2 years ago
Daniel
Very helpful staff especially karen goes that extra mile to make sure you’re in the know of what you need to do definitely gets my 5 stars
2 years ago
Kerry
From start to finish nothing was to much trouble for Nathan and his team , they kept us updated all the time , i would definitely recommend them without a doubt.
2 years ago
bethany
Very pleased with the service provided, Good communication and easy to deal with.
2 years ago
Lucy
Brilliant company. So helpful and great communication! Very quick and efficient. 100% recommend.
2 years ago
Victoria
Nathan and Laura went above and beyond to get our mortgage. Always at the end of the phone if needed. Also quick replies through emails. After a very long anxious wait we finally received our offer. Thank you both
2 years ago
Collette
I cannot recommend Doncaster Money Man enough! Right from the initial phone call the the service was outstanding. Huge thanks to Chris, Jonathan and Megan who went above and beyond to get us the best deal. Always professional and helpful they kept...
2 years ago
Emily
Great service start to finish! Would not have been able to do the process without them. Very professional. Thank-you to Leo and Chloe. Would definitely recommend to first time buyers!
2 years ago
Mesut
Fast and good service
2 years ago
Simeng
Very responding with good services. Recommend to everyone.
2 years ago
